Business Process Outsourcing

Business Process Outsourcing

Investment opportunities exist in Trinidad and Tobago  for BPO Companies with a large English Voice Service focus seeking to provide high quality customer interaction, online chat  and tech-support services to clients from a nearshore location.

Trinidad and Tobago is a fast emerging outsourcing destination. The country offers low operational costs, a highly-educated labour pool and an advanced digital infrastructure that allows for easy transition to the Work-From home model.

Port of Spain ranked #5 of the top 10 BPO destinations in LATAM & the Caribbean on the Nearshore Value Index 2024.

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Trinidad & Tobago Then and Now - Building the Path to Nearshore Success

With Untapped Human Capital, T&T is Ripe for Nearshore Expansion

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Call Centre Operations

Viable investment opportunities exist for local and foreign BPO operators to set up Call Center Operations, with readily available access to real estate in Trinidad and Tobago. This can take the form of a 100 – 1000 seat capacity, English Voice customer service, and technical support operation, which services an existing clientele in the North American market.

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Real Estate Options

There are multiple attractive real estate options located across Trinidad and Tobago that are readily available to BPO companies. These commercial spaces can comfortably accommodate just over 500 seats at a given location, with the potential to expand. In most instances, the interior of the commercial space is customizable and comes equipped with all the necessary amenities inclusive of fiber optic connectivity. Adequate parking facilities are accessible at many locations, with public transportation nearby if required.

BPO firms in Trinidad and Tobago

iQor Trinidad's location in Barataria, Trinidad. Its other branch locations in Trinidad are at Tamana InTech Park and in the major city centre of Chaguanas.

Top reasons why BPO providers choose Trinidad and Tobago

Nearshore Location

Port of Spain, Trinidad and Tobago’s capital, is between 3.5 hours to 5.5 hours in air travel time to major cities such as Miami, New York, and Toronto. Its location within the Atlantic Standard Time zone makes communication between head offices and satellite operations simple, effortless and timely. Executive oversight is only a few hours away to a beautiful Caribbean island.

Additionally, our location beneath the hurricane belt significantly reduces the risk of business disruption during the hurricane season.

Dynamic & Talented Workforce

A highly educated, technologically savvy and English-speaking labour force is readily available for hire.

State-of-the-Art Digital Infrastructure

Available ICT services including broadband, WiMax mobile broadband, dedicated internet access, advanced and next generation IP networks.

Work-from-home Models

Our robust telecommunications infrastructure provides the advantage of safely moving your employees to digital work-from-home models. Read more here.

Incentives

Attractive incentives support middle and back-office processing for BPO providers.

 Commercial Real Estate

Available real estate for contact centers in prime locations across the country.

Partnership Opportunities

  • DirecOne International Interaction Centre

    Partnership with DirecOne can de-risk your entry into the untapped BPO industry in Trinidad and Tobago as the company will give investors immediate access to an array of vendors, tech experts, material, equipment, software, and redundant telecoms circuits.

  • Cable and Wireless Business

    C&WB provides the technology, tools and analytics, and training aimed at quickly and cost-effectively getting firms to market with their own high-quality unified communications (UC) service, enabling them to connect and collaborate seamlessly with their customers.

  • InvesTT

    InvesTT is the country’s investment promotion agency and is your first point of contact for investment enquiries. We have the expertise to provide you with an efficient and rewarding business experience, partnering with you from beginning to end. This includes delivering information on local markets, business linkages, site visit facilitation, real estate advisory and access to government incentives.

Contact us today!

Contact An Investment Officer | Office Location | InvesTT